Fast Delivery
Why Order from us?
Free Delivery

Terms & Conditions

PLEASE READ BELOW; BY ORDERING WITH US YOU ARE BOUND BY ALL THE FOLLOWING.

Pictures for illustrative purposes only. Towbar, instructions and/or accessories may differ from those shown.

All prices shown include Value Added Tax (VAT) at the statutory rate current at the date of invoice.

Pictures for illustrative purposes only. Towbar, instructions and/or accessories may differ from those shown.

All prices shown include Value Added Tax (VAT) at the statutory rate current at the date of invoice.

No goods shall pass from the company to the customer unless and until the customer has made full and complete payment to the company.

If payment is made and then is withdrawn once goods have been shipped Online Towbars will seek to recover the goods or the value of the goods plus expenses.

Interest will be charged at the rate of 5% above bank base rate.

It is the customers responsibility to ensure that the correct item has been chosen to fit the vehicle supplied.

The make, model and year stated refer to the production run of the vehicle not the actual year of the vehicle. If clarification is required please check prior to ordering.

Where necessary, all towbars comply with ISO 1102 & (BS AU 113) which specifies the dimensions & location of the towbar to ensure a safe & level towing height between 350mm & 420mm ground to centre of towball. EC94/20 the European Regulation: the towbars are totally committed to conform to this standard & continue to have a full testing program in conjunction with the Vehicle Certification Agency.

All towbars must be fitted in accordance with the towbar manufacturer's fitting instructions. All towing using the towbar must be in accordance with the law. Your vehicle's handbook will have a towing limit which you must not exceed when towing. Doing so is against the law and could damage the towbar.

Some vehicular knowledge will help you to fit a towbar if doing so yourself as some drilling, bending and/or cutting may be necessary on rare occasions. This would generally only be the case where after-market parts have been used such as exhausts or bumpers or when the vehicle has been damaged.

Do not book your vehicle in to be fitted before you have received the goods and they have been inspected and checked off against the fitting instructions. Please make sure you order your goods which at least two weeks to spare for when you actually need to start towing where possible.

All towbars are painted with a standard undercoat which should be replaced after 12 months. In extreme conditions where the vehicle is used in wet conditions this may be reduced to 2-3 months of used before the paint will start to come off.

IMPORTANT:

WE CANNOT BE HELD RESPONSIBLE FOR ANY DELAYS OR LOSS OF EARNINGS IN THE RARE CASE OF A TOWBAR NOT BEING SUITABLE FOR USE OR HAVING PARTS MISSING. WE WILL NOT BE ABLE TO OFFER ANY COMPENSATION WITH REGARDS TO THIS EVEN IF THE TOWBAR HAS PART MISSING/DAMAGED AND THERE IS A DELAY IN REPLACING THEM.

Returns

You are entitled to a 7 day cooling off period under the distance selling regulations but we offer a 14 day cooling off period. If you would like to cancel your order within 14 days of receiving the order please let us know in writing to our registered trading address or by email of contact@onlinetowbars.co.uk. You will be refunded within 30 days of your request to cancel your order and this will include the original postage and packaging cost to yourself. However, please note charges can be applied under the Distance Selling Regulations to cover any direct costs to us in you returning the item. Please note the original order must be returned before the new item can be sent out if this is relevant. If we have sent you the wrong item or there is something faulty with the item(s) this will be free of charge and we will collect the item. If this is due to a mistake by the customer or due to the customer changing his/her mind, he/she can send the item back to our returns address for a FULL REFUND. He/she must contact us first to make us aware of the return and package the item properly as any damaged parts are the responsibility of the returner. The parcel should also be marked clearly somewhere with their invoice number. Please note all items must be returned within 30 days of receiving your order and must be returned in the same condition as they arrived in where reasonable. PLEASE NOTE: IF YOU HAVE ATTEMPTED TO FIT A TOWBAR AND HAVE THEN DECIDED TO RETURN IT, THE TOWBAR AND SOME COMPONENTS MAY NEED RE-PAINTING AND/OR REPLACING ALL TOGETHER. WHERE BOLTS KITS ARE NOT RETURNED AS DELIVERED AN ADDITIONAL CHARGE OF 15 WILL BE LEVIED. IF THE TOWBAR IS SCRATCHED WITH DAMAGE TO THE PAINT-WORK AN ADDITIONAL CHARGE OF 16 WILL BE LEVIED. We now offer an extended returns policy beyond the Distance Selling Regulations minimum period of 7 days from receiving the item. Our extended policy is a 12 month return policy for all towbars from the date they were purchased. You must contact us first for returns information and there is a returns charge of 38 for this service. You will have to return the item to our returns address within this 12 month period. The item should contain all parts on the towbar fitting instructions including all the contents of the fitting kit. This can be summarized by saying you can return the item to us within 12 months from buying the item if you: contact us with a returns request, then send the item back to our returns address and accept the 38 charge.

Fitting Help

If you are having trouble fitting a towbar you must accept help from the manufacturer's technical support department before deciding to return the item as 99% of the time it is due to a misunderstanding in a towbar's fitting or not following the instructions. A refusal to accept fitting help from the relevant manufacturer will result delays while we look into the reasons behind this.